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Santorini Miracles is an online travel agency owned by the company under the name KF HORAMA IKE and licensed by the Hellenic Tourism Organization with registration number MI.TE. 1167Κ134Κ1007300. To access this platform it is recommended to accept the Terms and Conditions set for its use.

The material on this site is subject to copyright protection in respect of us unless otherwise indicated. Copyright protected material may be reproduced free of charge in any format or medium for research, private study, or internal circulation within an organization. This is subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status must be acknowledged. The permission to reproduce protected material does not extend to any material on this site for which the copyright is identified as being held by a third party. For authorization to reproduce such material, you must contact the copyright holder.

Through the Platform, Santorini Miracles provides an online booking service through which accommodation providers (“Provider”) can offer their products and booking services and which Platform users can use to make reservations, too.

When providing our Services, the information we publish is based on the information we receive from the Providers, who have access to our systems and the extranet through which they have the sole responsibility for the renewal of all prices/fees/charges, availability, policies and conditions and other relevant information which appear on our Platform. Even though we make every reasonable effort to provide the Service we can neither confirm nor warrant that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including obviously unintentional and typographical errors), for interruptions due to (temporary and/or partial) suspension, restoration, upgrade, or maintenance of the Platform (or for any other reason), for inaccurate, misleading, or untrue information or for non-distribution of information. Each Provider is held responsible for the accuracy, completeness, and correctness of the (descriptive) information (including prices/fees/charges, policies and conditions, and availability) displayed on our Platform.

Our Platform is not and should not be considered a means of indicating or approving quality, service level, suitability or rating (stars), accommodation type of any Provider (or facilities, space, vehicles, (main or additional) products or services) available unless otherwise stated.

Our Service is available for personal use only and not for commercial use. Therefore, you do not have the right to resell, make a direct link to, use, copy, monitor (eg with spider, scrape programs), present, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform, for any commercial or competitive activity or purpose.

The prices displayed on the Platform are set and announced by the Providers. Prices are displayed for the various options or combinations of options offered by the Provider. Each option, unless otherwise stated, is a combination of the check-in date, check-out date, room type, capacity, meal (if any) and, cancellation policy. In some cases, there may be other parameters that determine a choice.

In accordance with the law of the Greek Government, providers of accommodation collect and reimburse accommodation tax, which is not included in the total amount of your Reservation.

The price of the services does not include any travel insurance. You are responsible for providing sufficient insurance protection. We recommend that our customers acquire insurance covering medical conditions, trip cancellation, baggage, etc. We shall be exempt from any liability in the event of an accident resulting in, but not limited to, property damage or loss, injury to people, death during trip, delays, irregularities, or other occurrences beyond our control.

In the event that your Reservation is canceled due to the Pandemic and you are not entitled to a refund due to the cancellation policy applicable to your booking, you may receive, in consultation with the Accommodation, a voucher for a service of equal value to the one you (pre)paid for, valid for a period of 18 months from the date of issue.
There is no refund and the Voucher can only be used by you and for the same accommodation.
The Accommodation page lists its participation, or not, in the Voucher program.

Providers’ information displayed on the Platform is based on information provided by the Providers, who update prices, availability, and options at their sole discretion and at their own time, through the extranet website which they access.

Santorini Miracles tries to keep the Platform up to date. However, content updates (such as a Provider’s descriptions and list of amenities) may take a few hours.

The Providers who have the right to offer their products and booking services and whose offers are displayed on the Platform have a contractual relationship with Santorini Miralces. Santorini Miralces has no capital relationship with the Providers.

Under this contractual relationship, Providers pay a commission (a percentage of the product price, e.g., room price) in Santorini Miralces after the user has benefited from the Provider’s Service or product (e.g., after the guest’s payment and stay at the Provider’s accommodation).

Providers’ failure to Santorini Miralces’s obligations may result in their deregistration.

The products and services available on the Platform may not be complete. Registered Providers do not necessarily offer all of their products or services for booking on the Platform.

We do not organize our own tours but represent tour operators in Santorini and promote and facilitate the sale of the tours they organize and operate. Your booking of a tour through us signifies your acceptance of the terms and conditions of our site and the respective tour operator.

The company will issue a Voucher to you for every confirmed reservation, including all the required information that verifies the reservation and will be considered valid by the partner for the performance of your service. The partner alone is responsible for any complaints or demands with regard to the products or the services offered or provided as well as customers’ special requests. You agree that we will not be liable for any costs or damage arising out of a dispute or disagreement between you and any participating provider or a third party for anything that is in any way related to this site or the use of the information contained in this site, and you hereby expressively waive any such claim against us and our owner, members, officers, directors, employees, parents, subsidiaries, agents, and representatives.

The partner clarifies and covenants that the information on the services will be true, accurate and not misleading in any case. In any event, the partner is responsible for the correct and updated status of the service information, including availability.

You are responsible for arriving on time at the notified meeting point. In the event that you do not turn up at the agreed meeting point of the service on the agreed date and time, then the partner reserves the right to declare your absence and depart. In this case, you are not eligible for a refund.

The price of the services does not include personal insurance. You are responsible for providing sufficient insurance protection. We recommend that our customers acquire insurance covering medical conditions, trip cancellation, baggage, etc. We shall be exempt from any liability in the event of an accident resulting in, but not limited to, property damage or loss, injury to people, death during trips, delays, irregularities, or other occurrences beyond our control.

Any modifications or cancellations of a Booking must be performed using the electronic Reservation System under our site.

If you wish to cancel the tour/activity, you should check the cancellation conditions stated on the respective page of the product/service. Please read all the information in the product/service description carefully. If you are entitled to a refund according to the cancellation conditions, then the refund is carried through with the same payment method. The refund shall be done within seven bank working days.

You can cancel your reservation after logging into your account. Click the Cancel button on the booking page.

The tour operator has to accept any modification you would like to make to your reservation. Otherwise, you can proceed to cancellation, for which cancellation fees may apply.

When paying a reservation, you agree to receive an e-mail from us (another notification of the reservation will be sent to the tour operator), indicating the booking details shown on the confirmation of payment.
The tour operator is responsible for proceeding with this notification form correspondingly, according to his/her service, to deliver the service reserved by the user.
It is the tour operator’s responsibility, according to information published on our site, to confirm if the tour you have booked is available.
It is the tour operator’s responsibility to agree with you on a new schedule if it were not available at the time you booked the tour.

Payments are made in Euros on the site. The amounts displayed in currencies other than the Euro are indicative amounts given for the Visitor’s convenience and based on the exchange rate at the time of booking. The conversion is based on the exchange rates provided by the European Central Bank.(https://www.ecb.europa.eu/)

All photographs, images and our logos or any other third party logos on this website are copyrighted. All rights are reserved and no photograph, image or logo may be copied, reproduced or directly linked to without approval from the relevant copyright owner.

The intellectual property of our site includes the content in its entirety, such as texts, photographs, illustrations, layouts, and it is protected in accordance with the relevant national, communal and international copyright laws. On the other hand, any products or services bearing the trademarks of third companies, organizations or associations constitute their intellectual/industrial property and only they bear responsibility for them.

Reproduction, republication, information storage, sale, transmission, publication, distribution, translating, copying, uploading of the content of our site, by any manner of means, partially or concisely, without our prior permission, are expressly prohibited. The following uses are excluded: a) reproduction or republication using references to social networking sites; b) storage and copying of parts of the content for personal use. The obligatory reference of the source, the prohibition of commercial or other exploitation, and the maintenance of every copyright are still met by these restricted exceptions.